Valid starting from 26 July 2023
Who we are
- Name: Do You Ticket LTD
- Address: 20-22 Wenlock Road, N1 7GU London, United Kingdom
- E-mail: [email protected]
The type of personal information we collect:
If you decide to register an account on our web or mobile app, we collect and process the following information:
- Personal identifiers, contacts, and characteristics (for example, name and contact details)
- Usage data such as your clicks, pages viewed, time spent on certain pages, and other similar information
- Technical data such as your IP address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our app
How we get the personal information and why we have it:
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- To provide and improve our services, including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data
- To notify you about changes to our app or any products or services we offer or provide through it
- To allow you to participate in interactive features on our app
We also receive personal information indirectly, from the following sources in the following scenarios:
- We may receive technical data from analytics providers, advertising networks, and search information providers
- We may receive contact, financial, and transaction data from providers of technical, payment, and delivery services
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
- Your consent. You are able to remove your consent at any time. You can do this by contacting [email protected]
- We have a legitimate interest
How we store your personal information:
Your information is securely stored in our cloud servers.
We keep your personal identifiers, contacts, and characteristics for 12 months after you cancel your subscription. We will then dispose of your information by deleting it from our database.
Your data protection rights:
Under data protection law, you have rights including:
- Your right to access – You have the right to ask us for copies of your personal information
- Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete
- Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances
- Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances
- Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances
- Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organization, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at [email protected] if you wish to make a request.
Changes to this policy:
We keep our privacy policy under regular review to ensure it is up to date and accurate. We will notify you of any changes by email.
Please contact us if you have any questions about our privacy policy or the information we hold about you.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at [email protected].
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk